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Telemketing.com is a Dynamic, full capabilities Call Center Outsourcing Company specializing in Inbound, Outbound and E-commerce Telemarketing, Customer Service, that provides a broad range of Telecommunications Services to its retail and Wholesale Customers Worldwide. We are a global, full-service, Multilingual Customer Contact Management Service provider, supplying Inbound, Outbound, Web Enabled and Call Center Outsourcing Services for businesses. Call Center Consulting and Referals is exactly what we do. Telemkting Find and refer the most preferred clients and campaigns. Eliminate the need to deal with a broker.

Telemarketing Capability

Every Telemkting associates believes that quality is an attitude, that's the reason Telemkting and its Network of Individual third party International call centers is known for quality customer care /telemarketing services globally. The mission of the Quality Assurance (QA) team is to enhance and extend current quality practices, and to educate by sharing its learning and perceptions with a single aim to excel in every call we make.

Telemkting's International Network of Quality Assurance (QA) team provide assistance and give ongoing feedback to the associate regarding their individual performance while processing calls. Feedback includes appreciation on strong areas of performance as well as guidance to improve areas of concern.

The Quality Assurance team plays a key role in the operations through the following functions:

Monitor all inbound/outbound calls for compliance to call center quality performance Call monitoring sessions conducted for the Customer care associates to ascertain and measure call quality

  • Customer Feedback is a critical component in improving our service. Customer Feedback is collected quarterly through the relationship management team and annually though an external customer satisfaction survey.
  • Tape monitoring and digital recording of calls for further reference and training purposes
  • Quality Verification of each 'sale' achieved prior to forwarding to the client
  • Coordination with the Operations Team and filtering of quality feedback to the CSA's
  • Coordination with the Training Team for further training and refresher modules for the CSA's
  • Telemkting offers Award of Excellence to the performer to ensure that we are providing our clients with the high quality, professional service they expect and deserve.
  • Agent to supervisor ratio is as high as 1:7 depending on the service.
  • Well-structured escalation processes to handle more challenging, technical client and customer requests.

Our graduate and postgraduate work force is continuously trained by in-house professionals for call answering services-response interactive call center solutions, web based call handling & technical support. So that our customer get best of call center facilities & best quality from our side.

Telemarketing knows how important it is for an Telemarketing Call Center to provide a positive experience for our client's customers. We understand that we are an extension of their company and ensure that our agents are selling their products as if they were our own.

Our efficient project management and process flow allows Telemkting to begin projects on time, meet goals, avoid IS complications, and complete projects in the designated time frame, resulting in profitable Telemarketing Campaigns and Optimum Client Satisfaction.

If you would like to know more about our Call Center Outsourcing Services, please Contact Us .